HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Responds to all communications from internal/external customers within defined service level agreement.

• Meets with assigned departments at least quarterly.

• Partners with key stakeholders, such as internal Supply Chain Management (SCM), end-user partners and external Vendor Partners, to complete product and service implementations, conversions, or changes.

• Leads in request for proposal (RFP) processes and obtains informal bids/quotes. Manages bid process through contract award and implementation of products and services, including the set-up of supplies in the materials system and with distributor.

• Coordinates frequent meetings as appropriate with distributors, vendors and service providers for synchronization of contracted price, specifications, terms and conditions.

• Responsible for audits of contract performance across all areas of assigned categories to ensure that the Health System is maximizing and obtaining earned contract value.

• Performs maintenance/distribution of contract modifications including terms and/or pricing with appropriate stakeholders.

• Evaluates and prioritizes existing contracts for opportunities to improve contract benefits and/or reduce costs based on annual work plan savings in assigned discipline. Works closely with key stakeholders to determine most advantageous participation.

• Research and analyze GPO contracts and market information to identify the most cost-efficient contract opportunities.

• Ensures contract compliance with terms and conditions to achieve cost savings. Prepare financial analysis necessary to arrive at financial impact and report findings on as requested, required or appropriate.

• Negotiate contract pricing, terms and conditions and monitors price compliance throughout the lifecycle of the contract. Addresses contract price conflicts in conjunction with internal SCM functional teams as appropriate.

• Review current and existing contracts to identify additional value add for Houston Methodist.

• Identify areas of contract opportunity to increase contract penetration and reduce costs.

• Assumes responsibility for own professional development. Completes the My Development Plan (MDP).

• Bachelor's degree in Supply Chain, Business or related field required

• Five years of experience in contracting and supply chain; for internal employees four years of experience in contracting and supply chain

• N/A

• CCMA - Certified Contract Management Associate (NCMA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Possess ability to work with complex legal documents.

• Ability to communicate effectively and professionally to engage clinical and non-clinical staff, vendors, and distributors.

• Ability to manage large volumes of contracts in different stages of completion.

• Ability to conduct due diligence of contract details before recommendation to sign, such as assessment of clinical needs, financial impact, and terms and conditions.

• Ability to perform in a self-directed, fast-paced environment with changing deadlines and priorities.

• Ability to initiate and facilitate problem-solving processes when issue or concerns are identified.

• Knowledge of medical/surgical supplies and equipment is desirable.

• Demonstrated competency in Microsoft Office products.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.