At Houston Methodist, the Vice President/Chief Operating Officer (COO) position is responsible for multiple departments assigned by the Chief Executive Officer (CEO). This position provides leadership and direction to these department heads and staff. The VP/COO position is responsible for the development and accomplishments of the strategic direction and operational objectives of the multiple service lines, improving operational performance. This position is a key member of the executive management team of the hospital; may also serve as the hospital's Business Practice Officer when needed..

This position reports directly to the hospital CEO in the organization and has responsibilities which include providing management and oversight of multiple areas and entities, as appropriate, and driving Houston Methodist's mission, vision, values and commitment to excellence. Demonstrating a proven record of successful strategic planning, developing long-range goals and implementation, this position manages a diverse, interprofessional team, collaborating with stakeholders to achieve mutual goals. Directly and indirectly overseeing management staff with the goal of enhancing professional development and personal growth, this position forms and leads internal teams, providing training and mentorship as needed. This position collaborates with all senior leadership to meet the organization's objectives, ensuring operational initiatives are implemented, setting business goals, and solving internal issues when needed. Responsible for the assigned areas' policy and procedure development, revision, and implementation. This position is also accountable for employee engagement, adequate staffing levels, budget development and compliance, to ensure a safe and effective work environment. This position ensures compliance with ethical and legal business practices and accreditation/regulatory/government regulations.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Provides direction to management team to enable the effective and efficient completion of objectives. Gives timely guidance and feedback to direct report management to strengthen their specific knowledge/skill areas needed for progression. Holds direct reporting management team accountable for the development of staff to meet overall objectives in terms of quality, service and cost effectiveness.

• Identifies opportunities and takes action to build strategic relationships between one's area and other departments to achieve business goals. Works collaboratively with stakeholders to foster a climate of open communication and mutual problem-solving.

• Develops efficient organizational structures within scope of assignment. Provides leadership for management team to maintain a competent and engaged employee group and provides recognition/commendations to achieve desired outcomes. Drives initiatives to meet or exceed threshold goal for department turnover and/or system metrics on employee engagement indicators.

• Attends Board of Trustees meetings and provides the Board with reports and updates in their particular areas of responsibility.

• Works closely with medical staff leadership to meet quality and strategic goals. Actively participates in assigned medical staff meetings, and follows through with activities.

• Identifies and understands how to leverage human capital to achieve organizational goals and business strategy, utilizing strategic knowledge of human capital.

SERVICE ESSENTIAL FUNCTIONS

• Develops and implements strategic and operational/high level projects and processes. Sets clear goals, priorities and objectives for the direct report management team. Oversees multiple departments' operations and designated projects to ensure that goals or objectives are accomplished within the prescribed time frame, providing guidance to management team to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives HM service standards and activities to impact system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Responsible for the overall successful operation of the direct report management team.

• Drives collaboration across the organization to identify needs and develop scalable solutions. Prioritizes objectives and implements strategies to achieve organization initiatives as part of the executive leadership team. Delegates responsibilities to direct report management, providing guidance and direction, as appropriate.

• Manages multiple service lines and responsible for implementing strategies in line with the hospital's overall strategic plan.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization. Ensures that management teams are conducting root cause analyses, as appropriate. Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans.

• Monitors and ensures organizational compliance with federal, state and local safety and environmental regulations and standards as well as accreditation requirements. Ensures direct report management monitors and/or revises the departments' safety plan and/or any specific accreditation/regulatory required safety guidelines.

• Proactively approaches the optimization of safe outcomes and information systems by monitoring, improving and enhancing operations, identifying solutions via collaboration. Oversees the implementation of process improvements, utilizing tools such as lean and change management principles. Role models situational awareness, using teachable moments to improve safety.

• Directs, delegates and oversees work efforts as appropriate to ensure the highest quality and best possible delivery of service, utilizing knowledge of the industry and impact to the department(s) on achieving overall objectives.

• Reviews levels of service and significant trends that impact the effectiveness of delivering patient care, critical operational objectives, or other key components within the organization. Ensures that department leadership teams are conducting root cause analyses, as appropriate. Proactively guides management to identify prevention/risk avoidance opportunities and implements continuous improvement plans.

FINANCE ESSENTIAL FUNCTIONS

• Ensures departments' operational and capital budgets align with organization's strategic plan. Uses benchmark data to support performance, costs and return on investment.

• Drives the maximization of efficiency and productivity. Leverages relationships with vendors and partners to obtain contracts that support cost-efficient operations and maintenance.

• Uses benchmark data to support performance, costs and return on investment. Evaluates the success of assigned services and scope to achieve the overall budget.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Develops long-range goals and strategic plans. Deploys data and research to drive cross-business organization prioritization.

• Maintains acute awareness of market and industry trends. Implements innovative solutions for practice or workflow changes to improve system operations. Represents HM at community or professional organization meetings.

• Drives change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures, processes, requirements or cultures.

• Initiates and executes succession plans. Conducts conversations with direct report management on their My Development plan.

• Develops assigned service line plans with appropriate hospital and system staff, implementing and aligning strategies with the hospital's overall strategic plan, e.g. Cancer, Neuroscience, etc.

• Researches and identifies new business opportunities, seeking new innovative tools and methods to meet/exceed strategic initiatives of the organization.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Master's degree e.g. Nursing, Healthcare Administration (MHA), Master Business Administration (MBA)

WORK EXPERIENCE

• Ten years of directly related leadership experience with at least eight years in a management role within an acute care, public and/or academic healthcare system that demonstrates a high level of understanding of the required knowledge, skills and abilities; may consider current HM leader with seven years management experience

• Leadership experience to include accountability over multiple operational areas with a successful track record of strategic planning, change management, operational/clinical integration within a system, clinical/quality management, financial management, and community involvement

• Executive or senior leadership experience preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• Fellow of American College of Healthcare Executives (ACHE)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially about activities impacting patient or employee safety or security

• Strategic vision with the ability to execute

• Demonstrated leadership presence and maturity

• Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting

• Executive-level presentation skills and ability to interface successfully with high-level clients

• Demonstrates the ability to interact with others in a way that gives them confidence in one's intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one's own behavior to accommodate tasks, situations and individuals involved

• Demonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates flexibility, adaptability, and comfort living in ambiguity; able to provide strong leadership during times of change

• Possesses the vision and the sensitivity to sustain a cultural transformation process consistent with the mission and values of Houston Methodist

• Capable of leading teams/facilitating groups, building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in spreadsheet, word processing, and presentation software

• Professional handling of exposure to confidential/sensitive information

• Demonstrated ability to lead others to common organizational goals and objectives and able to mentor and develop others in the organizations to foster positive employee engagement

• Able to function as a mentor/coach with a collaborative style; can develop, nurture and encourage staff to embrace change and improve the organization.

• Ability to hold people accountable to achieve objectives and have crucial conversations when appropriate with key stakeholders

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist Baytown Hospital, located 35 miles east of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 230-licensed bed hospital with 15 operating rooms and over 1,700 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.