Ideal Candidate:

Experience working in an Ambulatory environment; ranging from business strategy, clinical operations, IT projects, EHR optimization and process mapping.

At Houston Methodist, the Consultant plans, directs, and coordinates projects & initiatives of enterprise scale and complexity to revenue cycle, hospital & clinic operations, and information technology and business strategy. These projects would be large- to medium-scale initiatives and will typically impact or improve multiple department and/or hospital operations at the system, regional or local level. Executes the project plans and activities following project management best practices and ensures specific goals, metrics and ROI targets are achieved. Proactively participates in the development, research and identification of key areas of opportunity within the System for improvement in process or cost savings.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Drive change management within their scope of work by effectively communicating project information to stakeholders, driving accountability to timelines and objectives and managing customer's expectations.

• Lead, coach and motivate project team members including leadership and front line staff.

• Validate work plan, duties, responsibilities, and scope of authority with management.

SERVICE ESSENTIAL FUNCTIONS

• Plan and organize all aspects of the project life cycle for small and medium sized projects including - definition of scope, objectives, compliance and governance.

• Determine staffing requirements, and allotment of available department resources to various phases of the project including direction and coordinate activities of project personnel.

• Shadow and round in assigned areas or projects to assist with information gathering related to people, process and priorities.

• Prepare reports for management, client and others.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Establish and maintain a relationship with Internal Audit and Business Practices to ensure adherence to all State and Federal regulations and to gain input on risks and mitigation plans.

• Maintain and adhere to the Internal Consulting team standards and departmental processes.

• Oversees and develops methodology to ensure compliance to all regulations and policies directly connected to Internal Consulting initiatives.

FINANCE ESSENTIAL FUNCTIONS

• Drive project performance to expected financial and process improvement outcomes including ROI and other project-based KPIs.

• Assist leadership with identification of areas where optimization can have a positive financial impact related to the Houston Methodist system.

• Helps team to meet ROI targets provided by the CFO.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Support Senior Strategy Consultant and Leadership with ongoing improvement initiatives by planning, implementing and monitoring compliance.

• Support system standardization of key business and operational processes to improve operational, financial and patient outcomes.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelors degree in business, nursing or related field required

• MHA, MBA, MSN or related degree preferred

WORK EXPERIENCE

• Five years experience in implementing and supporting complex medium to enterprise scale projects, preferably in a healthcare environment. Three years experience with masters degree.

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

LICENSES AND CERTIFICATIONS - PREFERRED

• PMP - Certified Project Management Professional (PMI)

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Candidate should possess extraordinary communication, organizational and leadership skills.

• Must have the ability to interact professionally with all levels of personnel, patients, families, visitors and physicians and to coordinate with physicians and service providers to achieve superior results.

• Extensive experience in grievance management, mediation and conflict negotiation, and crisis intervention.

• Ability to solve complex patient relations issues independently

• Critical thinking, problem-solving, and mature judgment

• Has knowledge of medical ethics and legal issues, including, Advance Directives, Ethics Committee, and the Patient Bills of Rights, as well as federal and state law and Joint Commission standards

• Has the knowledge and ability to use various measurement tools, integrate data, and prepare meaningful reports

• Intermediate to advanced knowledge of medical terminology

• Basic to intermediate level of computer competency - Microsoft Office Suite, and knowledge of healthcare information systems

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients.  As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow.  This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care.  Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.