HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets.

• Uses professional telephone etiquette. Communicates effectively with management and coworkers on tasks, processes and procedures.

• Actively responds to requests for personal security coverage, assistance with directions, information and guidance.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability.

• Secures premises and personnel by patrolling facilities; monitoring surveillance cameras; monitoring access points permitting entry as needed, which may include morgue area.

• Responds to all radio dispatches, answers calls and complaints and accurately assesses, responds timely, provides appropriate assistance and makes recommendations as needed for all emergent situations.

• Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews.

• Responds immediately to all emergency codes and takes appropriate action.

• Maintains a safe environment, following all policies and procedures for safety, hazardous material, emergency preparedness and HIPAA.

• Prevents loss and damage by reporting irregularities, informing violators of policy and procedures.

• Utilizes and maintains HM and department equipment according to manufacturer specifications.

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

• Implements actions that promote workplace safety culture and proactively prevents workplace violence.

• Supports hospital and department goals and offers innovative solutions through participation in department projects. Assumes responsibility for self-growth and development by participating in in-services programs and continuing education. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis.

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

• Criminal justice, security or related experience preferred

• SECUR-N - Security Officer Non-Commissioned- State Licensure -- submission of application within 14 days of hiredate, and obtained within 14 days OR
• SECUR-C - Security Officer Commissioned - State Licensure -- Level 3 or Personal Protection Officer Level 4 licensure AND
• IAHSS-B - Certified Security Officer-Basic (IAHSS) within 90 days OR
• IAHSS-A - Certified Security Officer-Advanced (IAHSS) within 90 days OR
• IAHSS-S - Certified Security Officer-Supervisor (IAHSS) within 90 days AND
• DL - Driver License - State Licensure -- must obtain in Texas within 90 days AND
• NVCRISIS - Nonviolent Crisis Intervention (CPI) within 60 days

• BLS - Basic Life Support (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Must have the ability to multi task and function calmly in stressful situations

• Must possess strong customer service skills

• Proficient computer skills including, but not limited to, knowledge of Microsoft Office software and Webmail

• Knowledgeable of all Public Safety Policies and Procedures

• Understand HIPAA and Patient confidentiality compliance

• Demonstrates emergency preparedness knowledge

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist Clear Lake Hospital brings the expertise and compassionate care of Houston Methodist Hospital in The Texas Medical Center – a national Honor Roll hospital – to Bay Area communities. The hospital provides a broad spectrum of adult medical and surgical care, is an accredited chest pain center, and is also acute stroke-ready designated through DNV. Houston Methodist Clear Lake offers many inpatient and outpatient services including 3-D mammography and other state-of-the-art imaging, labor and delivery with a level II neonatal ICU, Cancer Center of Excellence, advanced laparoscopic surgery, comprehensive orthopedics and sports medicine, neurology, urology and otolaryngology.  Also, Houston Methodist Clear Lake Hospital is honored to be the only hospital in the bay area to have a Grade A rating from Leapfrog Hospital Safety Grading.