At Houston Methodist, the Lead Facilities Technician position is responsible for providing technical guidance in their shop/department, functioning as a mentor and coaching less experienced staff in their assigned area. This position is considered a subject matter expert and performs the most complex and/or difficult technical duties. The Lead Facilities Technician position performs multiple aspects of maintenance including installation activities, plumbing, electrical, and heating, ventilation, and air conditioning (HVAC), as well as painting and minor carpentry work for maintenance of Houston Methodist facilities. Duties for this position are varied and may include many of the following: organize work schedules, assign work, conduct quality assurance audits of staff performance, develop and implement quality improvement activities, train and mentor staff, provide feedback on staff performance and development needs, participate in the development of skills and performance of staff, lead and regularly perform special projects, collect/analyze/report on data, prepare reports on performance and metrics, as appropriate, and other responsibilities of a similar nature and level.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Drives a positive work environment, leading the team to be a dynamic and focused work unit that actively helps one other to achieve optimal department results. Facilitates team work by coordinating department needs and by responding positively to requests for assistance. Leads and initiates problem resolution within the work unit.

• Develops skills of team members and continually assists with improving skills, performance and outcomes. Orients, guides and mentors team members to help build confidence and competency in skills, knowledge and abilities. Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety and customer service.

• Serves as the primary resource for staff in all areas of service that the department performs. Interfacing with department staff to provide feedback to management on team member's performance and conduct. Collaborates and supports management for improvement of employee engagement and implementation of protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety and customer service.

SERVICE ESSENTIAL FUNCTIONS

• Conducts cross-training of staff and performs a variety of jobs in and around the hospital complex, which may include one of the following areas: Electrical, Plumbing, HVAC, Building Automation, P-tube, Carpentry, etc, as appropriate. Installs, repairs and maintains machinery, fixtures, appliances and mechanical equipment. Responds to emergency calls. Ensures all work complies with applicable codes, ordinances, statutes and standards.

• Functions as a liaison between management and contractors which includes scheduling shutdowns, inspections and start ups. Sets-up jobs by ordering and procuring supplies and materials, ensuring that proper parts and tools are available and that customers are aware/prepared for work to begin, as appropriate.

• Leads entity surveillance through rounding and issue management; develops and implements effective rounding programs and identifies opportunities for facility improvements, providing work orders and solutions to advance the customer experience and improve service levels.

• Role-models skills, through peer-to-peer accountability, and drives service improvments to impact overall department efficiencies and customer satisfaction.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reviews and comments on prints and drawings prior to construction or system upgrades. Leads planning, estimating and documentation activities. Evaluates blueprints and drawings and formalizes field needs for jobs/projects. Reviews jobs with other assigned personnel. Ensures accuracy of daily activity paperwork including recording time and materials expenditures on projects and work orders, overseeing documentation from Facilities team and contractors.

• Ensures staff adherence to all safety policies, procedures, and practices. Ensures accidents and safety hazards are reported promptly and correctly and that all technicians follow department safety standards. Partners with management to address non-compliance of department policies.

• Oversees life safety and utility systems to meet standards from regulatory agencies. Leads analysis, troubleshooting and maintenance repair. Reviews and ensures proper documentation for all required testing and maintenance for accuracy.

• Leads and oversees the review of information necessary to maintain the system of metrics designed to measure department effectiveness and timely responsiveness to work order tickets created through appropriate dispatch service. Adjusts department work activities and timelines, as necessary, to optimize response time on work orders and preventive maintenance to ensure a balanced workload.

FINANCE ESSENTIAL FUNCTIONS

• Provides and oversees accurate and complete documentation of work orders. Calculates time and materials needed to estimate costs of jobs/projects. Participates in the budgeting process for capital and minor equipment. Reconciliation of invoices. Develops scope of work and coordinates bid process for assigned projects.

• Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks and provides leadership to team members on effective and efficient utilization of time.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Iniatiates and leads department projects and activities, may also participate in department or hospital committees. Seeks opportunities to expand learning with a focus on continual development. Completes and updates the My Development Plan on an on-going basis, as appropriate.

• Fosters a positive and constructive teaching environment by engaging co-workers (assistants, technicians and support staff) in learning opportunities that are valuable and in alignment with business objectives.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Five years general maintenance related experience. May consider HM employee with four years of progressive experience in the facilities department

• Health care environment preferred

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Advanced training in a field specialty i.e. electrical, mechanical, heating and refrigeration systems, plumbing, carpentry, general maintenance

• Demonstrates critical thinking skills

• Ability to work independently; capable of handling challenging/difficult situations while demonstrating sound judgment

• Exhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service

• Adapts to multiple ongoing priorities including organizing work flow and actively participating in problem solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs No
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.