HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Establishes and maintains robust working relationships with key stakeholders including faculty and scientists.

• Communicates on behalf of department and department leadership with scientists, clinicians, department administrators, researchers, legal services and licensee company representatives to ensure the smooth transfer of information to relevant stakholders in order to facilitate department operations.

• Creates, reviews and negotiates agreements which may include License, Inter-institutional, Material Transfer and Non-Disclosure Agreements with third parties in conjunction with department management and Legal Services.

• Assists department leadership in the creation of presentation materials and reports for a variety of audiences as needed.

• Assists in performing scientific background and literature searches.

• Enters invention disclosure and agreement information into database. Performs simple invention reporting to funding agencies.

• Monitors Material Transfer Agreement (MTA) inbox.

• Tracks due dates on reports due from licensees and assists department management in corresponding with licensees to obtain reports and revenues due.

• Assists with the preparation of marketing and promotional materials for business and scientific audiences and identification of marketing targets.

• Seeks out opportunities to identify self-development needs and takes appropriate actions including the acquisition and maintainance of current intellectual property and technology transfer developments, industry trends and best practices.

• Assists, as necessary, in the engagement of industry partners about potential licensing agreements by fostering, developing and growing strategic partnerships and collaborations.

• Interacts with industry on a regular basis to expand HMH networks, keep abreast of market/technology trends and associated business opportunities that are relevant for HMH in order to achieve strategic, mid and long rang research and business goals.

• Bachelor's degree in life sciences or additional four years of experience (in addition to the minimum experience requirements listed below) in lieu of a degree

• Masters or Doctoral Degree (PhD) preferred

• Six months experience in a technology transfer office working with intellectual property or legal agreements preferred

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of intellectual property databases

• Ability to understand complex scientific concepts and translate them into business terms

• Ability to manage multiple projects simultaneously

• Excellent customer service and communication skills

• Strong attention to detail and critical thinking skills

• Comptent in Microsoft Office software programs including Word, Excel, PowerPoint

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.