HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results.

• Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Performs tissue triage, gross examination of gross only specimens and small biopsies (not requiring dissection or sectioning), and documentation (grossing) for any, and all simple biopsy types while ensuring specimen integrity (i.e., preventing tissue death/degradation).

• Photographs specimens for documentation and, at the discretion of the medical director, may maintain the photography database.

• Organizes own workload and sets priorities under direction of the Pathologist. Utilizes all available work time by assisting others and performing additional tasks.

• Dictates accurate and precise gross descriptions for small biopsy and gross only specimens.

• Maintains a safe environment within the Laboratory, following all policies and procedures for safety, hazardous materials, security, emergency preparedness and HIPAA.

• Processes, triages, orders, labels (e.g. slides, cassettes) and transports specimens for testing.

• Adjusts work schedule to accommodate departmental/organizational needs. Appropriately utilizes the time recording system.

• Uses resources efficiently; does not waste supplies.

• Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.

• Bachelor's degree in medical technology or a chemical, physical, biological or clinical laboratory science

• Two years of experience working in a surgical pathology laboratory

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Knowledge of current laboratory principles and procedures used in gross tissue examination

• Extensive knowledge of advanced laboratory theory, technique, and testing related to anatomic pathology

• Knowledge of quality control, quality assurance, and record-keeping procedures which constitute good laboratory practice, and which comply with regulations imposed by outside agencies such as College of American Pathologists and Clinical Laboratory Improvement Amendments

• Knowledge of standard laboratory safety procedures

• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital/Laboratory Information Systems and Microsoft Office software to maintain patient and testing records and other related documents

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers

• Adapts to multiple ongoing priorities with minimal supervision including organizing workflow and actively participating in problem-solving

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Baytown Hospital, located 35 miles east of Houston, is the area's only full-service hospital offering specialized medical care for patients at every stage in life. This 230-licensed bed hospital with 15 operating rooms and over 1,700 employees, brings Medical Center excellence and quality care close to East Harris and surrounding counties.