HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Interacts in a positive, professional manner with patients, family and staff.

• Actively participates in meetings, huddles and with other team members using positive communication.

• Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results.

• Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors.

• Promptly responds to all assignments to create an environment that is conducive for healing.

• Performs efficient room cleaning processes ensuring timely patient admissions.

• Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores.

• Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate.

• During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment.

• Follows policies, procedures, and safety rules. Observes standard infection control precautions and complies with OSHA standards.

• Communicates and documents any facility or patient related issues to management, as appropriate. Correct minor safety hazards.

• Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift.

• Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.

• Assumes responsibility for growth and development. Participates in continuing education and in-service programs.

• Contributes ideas towards improving the efficiency and effectiveness of department processes.

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) preferred

• One year of experience preferred

• N/A

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate

• Multi-task oriented, ability to complete work within designated time frames

• Ability to accurately and efficiently perform duties with minimal supervision

• Demonstrate efficient and safe use of housekeeping equipment and chemicals

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform Yes
• Scrubs Yes
• Business professional No
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.