HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Promotes a positive work environment and contributes to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Delivers high quality patient care as outlined in the patient's care plan, putting the patient's needs above all by providing a nurturing environment, continuous positive feedback and firm direction to achieve a positive outcome.

• Responds positively to requests for assistance from customers, employees and visitors, using clear and professional communication to facilitate problem resolution. Interacts with individuals in a supportive and respectful manner.

• Obtains applicable and relevant information prior to patient's treatment sessions. Provides education of plan of care to patients, family members, or caregivers .

• Develops and implements treatment plans. Communicates and records patient's response to treatment plan.

• Provides instruction and educational material to cardiac rehab patients in a way that is easily understood by using handouts and/or brochures that provide clear, precise and accurate information either through daily one-on-one interaction or a class setting. Facilitates patients transition from inpatient to outpatient cardiac rehabilitation, as applicable.

• Monitors patient's progress and modifies treatment as allowed by the plan of care, recognizing complications/limitations associated with certain procedures. Collaborates and communicates with the interprofessional team with any modifications to patient's treatment process, progress, and/or discharge planning.

• Ensures all equipment has had QC performed as required and is in safe working order prior to use. Reports any malfunctions to management and regularly practices preventive maintenance procedures; calls for service if needed.

• Identifies opportunities for corrective action and process improvement providing recommendations, and contributes to meeting department and hospital targets for quality and safety. Collects and reviews quality metrics and analytics.

• Uses resources efficiently to maximize utilization of time and equipment. Self-motivated to independently manage time effectively and prioritize daily tasks to meet the labor productivity standards.

• Maintains accurate and complete documentation of patient procedures performed in a timely manner in the patient record. Enters charges for services provided as applicable.

• Participates in special projects and department initiatives and seeks opportunities to expand learning with a focus on continual development. Completes and updates the individual development plan (IDP) on an on-going basis. Continually updates, as technology and heart care evolve, technical knowledge of exercise and other components of cardiac rehabilitation (heart disease, nutrition, stress management etc.).

• Participates and contributes on various department projects and activities which could include shared governance, staff development and expansion of services.

• Fosters a positive and constructive teaching environment by engaging co-workers and interprofessional team in learning opportunities that are valuable and in alignment with business objectives.

• Bachelor's degree in Exercise Physiology, Kinesiology, Exercise Science or related field of study

• Master's degree preferred.

• No experience

• BLS - Basic Life Support (AHA)
• ACLS - Advanced Cardiac Life Support (AHA) within 90 days AND

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Exhibits strong interpersonal and team player skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians and co-workers.

• Possesses basic computer knowledge; operates multiple computer systems to include, Hospital and Office software to maintain patient and exam documents.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional No
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.