HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Performs all performance evaluations with employees of the Imaging department in a timely manner. Maintains employee files, records and documents employee activities, and participates in performance coaching

• Prepares and maintains all staffing schedules and on-call schedules, time and attendance, and paid time off (PTO)

• Conducts new employee departmental orientation and documents all orientation using departmental orientation forms

• Communicates effectively with co-workers, medical staff, and other hospital personnel to contribute to the quality of the imaging procedure; treats all individuals with dignity and respect, and participates in activities to improve working relationships within the department; works to promote professional and personal growth of self, peers, and support staff.

• Assists in the developing and implementing department goals and objectives

• Ensures adequate levels of supplies and equipment. Obtains approval for supply purchase orders. Responsible for the maintenance of labs and equipment

• Ensures compliance with all federal, state, local, and professional accrediting agencies including, but not limited to DNV, HCFA, TDSHS, OSHA, and FDA

• Creates, revises, updates, and edits policy and procedure manuals to ensure appropriate patient care. Monitors the activities of all Imaging personnel to insure that all operations are within departmental policies and procedures. Monitors and ensures that all employees participate in mandatory in-services and CPR certifications

• Oversees charge entry, patient scheduling, and records processing

• Collects, gathers, and documents aggregate data for quality assurance and performance improvement

• Educates, monitors, and evaluates affiliated students. Offers educational in-services to establish, promote, and enhance professional development

• Bachelor's Degree required

• 5 years' experience within the field, of which 1 year must have been in a managerial role in healthcare; for internals, 5 years' experience in relevant field with HM performance that demonstrates leadership responsibility

• Must be familiar with the operations of a filmless/digital radiology department.

• Must have a registry from any of the following credentialing bodies: Registered ARRT, ARDMS, CCI, ARMRIT, or NMTCB and
• CMRT - Certified Medical Radiologic Technologist - State Licensure -- Registration as a Medical Radiologic Technologist (MRT-GC) thru the Texas Medical Board required, except if registry is an Ultrasound and MRI modality and
• BLS - Basic Life Support (AHA)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.

• Background in using Picture Archiving Computer Systems (PACS) preferred

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area No

Houston Methodist The Woodlands opened in 2017 as the eighth hospital in the Houston Methodist system. This 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.