At Houston Methodist, the Senior (Sr.) Server Engineer is responsible for developing and executing test plans, installations, documentation support, training and vendor management for server-based products. Plans and manages initial deployments, provides third level support and vendor management for server based products. Plans, designs and recommends platform modifications or additions to increase system stability, capacity and scalability. Provides implementation planning, management, and support during production rollouts. Monitors and controls performance and health of the server resources. Identifies and diagnoses problems and factors affecting server performance. This position researches and evaluates vendor proposals for the standardization of hardware and software solutions. Recommends performances standards and changes to policies and procedures. Monitors and controls performance and health of server resources.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

PEOPLE ESSENTIAL FUNCTIONS

• Leads department and enterprise-wide projects with an emphasis on new technology and process improvement of existing systems. Leads the coordination of incident response events from detection to final remediation.

• Provides third level technical consulting to the Help Desk, application groups and business units and internal customers.

• Serves as a mentor and role model to more junior engineers. Assists in training and onboarding of new team members.

SERVICE ESSENTIAL FUNCTIONS

• Coordinates training and/or documentation for Help Desk staff and Desktop Technicians.

• Provides technical consultation on complex projects with server/data center requirements.

• Provides performance monitoring, technical support and trouble shooting of servers.

• Tests and deploys application packages and configurations. Manages large enterprise scale systems for all server and interface technologies.

• Ensures data integrity through backups, restores and takes a lead role in disaster recovery strategy, planning and execution.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Performs monitoring, technical support and advanced trouble-shooting of servers. Enforces and ensures proper change management is performed throughout the environment.

• Maintains standards and documentation for server and storage environments.

• Validates and maintains the security posture of all server engineering applications and changes.

FINANCE ESSENTIAL FUNCTIONS

• Researches and evaluates vendor proposals for hardware standardization and software solutions.

• Designs and assesses usage to determine appropriate support for legacy systems.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Supports and provides input towards strategic and advanced planning, design, and implementation of servers systems, server virtualization and hardware.

• Maintains advanced awareness of emerging technologies and trends in server systems and hardware platforms. Proactively manages own professional development. Completes Individual Development Plan (IDP).

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

WORK EXPERIENCE

• Five years IT experience to include four years server administration experience in a large networked environment. An additional three years experience required in lieu of Level 2 certification in assigned area of concentration below.

LICENSES AND CERTIFICATIONS - REQUIRED

• One Level 2 (mid level) certification in area of concentration required such as those under Microsoft Associate, Citrix Certified professional (CCP-V), Vmware Certified Association Professional (VCP), MCSA, SQL 2016 Database Development (DB) Administration, F5 Certified Technical Specialist, CompTIA Intermediate, Red Hat Certified Engineer(RHCE) or Red Hat Certified System Administrator (RHCSA). Once proof of initial certification requirements are cleared, further tracking of certification is not required

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Strong knowledge of Windows Server Operation Systems, Performance Analysis and Active Directory configuration/support, and Windows Networking

• Knowledge of all major storage protocols and network protocols

• Ability to capture and repackage software installs for deployment

• Expert knowledge of of System Center Configuration and ability to remotely deploy applications and configure systems

• Excellent troubleshooting, root cause analysis and permanent problem resolution skills

• Strong project management skills

• Ability to communicate technical proposals to broad audiences

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.