HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Independently or under guidance of management as appropriate, manages assigned projects to ensure outcomes match agreed upon customer expectations and outcomes.

• Effectively communicates project information to stakeholders through agreed upon channels and timelines.

• Leads project-related meetings and gains consensus on outcomes and goals.

• Independently, or in partnership with department management, plans and organizes projects.

• Assists with formulating and defining scope and objectives of the project.

• Determines time frame, funding limitations, and procedures for accomplishing project(s). Identifies and schedules project deliverables, milestones, and required tasks.

• Establishes the project quality plan, including the application of Portfolio and Process Management Office testing standards.

• Independently, or in partnership with management, establishes the project risks and mitigation plans.

• Adhere to standards and procedures for project initiation, planning, execution, control, monitoring, and closure defined by the Portfolio & Process Management Office.

• Prepares the Authorization for Expenditure (AFE) for the project and assists IT Financial Analyst(s) with the approval process.

• Manages Purchase Orders (PO) and invoices throughout the project life cycle.

• Closes all project expenditure at the end of the project.

• Proposes opportunities to improve the Portfolio & Process Management Office and participates in improvement initiatives.

• Proactively manages own professional development and completes Individual Development Plan (IDP).

• Bachelor's degree in Computer Science, Business Administration, or related discipline with an information technology focus.

• Three years successful experience in implementing medium to large scale and complexity projects, preferably in a healthcare environment.

• N/A

• Portfolio Management Professional (PMP)

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Project management skills with ability to multitask and manage multiple projects in a cross-functional environment

• Ability to deliver projects using leading-edge technology

• Solid knowledge of current technologies

• Solid knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence

• Exceptional verbal and written communication skills. Ability to effectively facilitate meetings

• Strong teamwork and interpersonal skills

• Ability to operate under a dual reporting relationship (IT, customers)

• Solid knowledge in Microsoft Office products

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers.  HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area.  HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities.  Overall, HM employs over 25,000 employees.   Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.

In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.