HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

• Provides follow-up care and counseling to patients and their families.

• Administers and interprets auditory evoked potential studies as well as electronystagmography and video stag mography assessments. Utilizes supervisory support as appropriate.

• Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles Takes an active role to positively affect employee satisfaction within the department by creating a positive work environment for improvement of department scores for employee engagement.

• Accurately administers and interprets fundamental audiometric evaluation.

• Recommends appropriate audiological services for patients. Selects, validates, and dispenses appropriate assistive technology.

• Performs, evaluates, and documents equipment calibration as assigned. Modifies test battery as appropriate for each individual patient.

• Actively participates in Performance Improvement planning and efforts. Works consistently to improve systems and processes and identify trends, using situational awareness for teachable moments to improve safety with colleagues.

• Tracks, requests, and orders supplies as needed.

• Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed.

• Participates in training to update or share knowledge of new hearing or balance disorder treatment methods or technologies.

• Maintains personal professional development through organization membership, attendance at seminars, workshops and other educational programs, to ensure awareness of current developments and trends in practice of audiology.

• Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates My Development plan on an on-going basis.

• Graduate degree (AuD) in Audiology or Communication Disorders with a major in Audiology

• One year of Medical Audiology experience

• Hearing aid dispensing preferred

• AUDIO - Audiologist - State Licensure and
• BLS - Basic Life Support (AHA) and
• ASHA-CCC-SLP - AHSA-Certified Clinical Competence in Speech-Language Pathology and
• AAA - American Academy of Audiology- Certified by Amer Board of Audiology within 90 days and
• Texas Department of Health Infant Screener registration within 90 days

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.

• Ability to work independently, capable of handling challenging/difficult therapy procedures and patient care situations; demonstrates sound judgment

• Exhibits excellent delivery of customer service to all patients, visitors and co-workers; demonstrates ability to establish and maintain highly effective professional relationships with peers

• Demonstrates excellent time/project management skills and ability to effectively coordinate efforts and outcomes

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs Yes
• Business professional Yes
• Other (department approved) Yes

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

• On Call* No

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area No
• May require travel outside Houston Metropolitan area No

Houston Methodist Specialty Physician Group - As one of the nation’s leading hospitals and academic medical centers Houston Methodist has brought together some of the nation’s leading experts in multiple specialties to serve our patients.  As part of Houston Methodist Specialty Physician Group (HMSPG), these specialists not only provide excellent clinical care, but are on the forefront of research, developing leading-edge technologies and treatments, and teaching the medical pioneers of tomorrow.  This combination of clinical service, research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care.  Established as a non-profit corporation and certified by the Texas State Board of Medical Examiners, HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.