JOB SUMMARY

At Houston Methodist, the Supervisor Public Safety/Security position is responsible for overseeing day-to-day Public Safety/Security department operations and emergent activities of staff that provide safety and security for staff, patients and visitors of Houston Methodist. This position supervises daily shift activities including reviewing staffing levels to ensure compliance with facilities coverage. In addition, the Supervisor, Public Safety/Security position serves as the next higher level of reporting for department customers, regularly inspects on-site and off-site posts and facilities, investigates incidents and/or customer complaints and compiles data for accurate reporting. This position is the subject matter expert for normal department operations, acts as management in the absence of manager or director. Other duties for the Supervisor, Public Safety/Security position include, but are not limited to, performance improvement activities, directing and managing staff during normal and emergency operations, and actively participates as a member of department management to achieve operational goals.

The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. The supervisor position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for the supervisor position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization vision, fulfills the mission and abides by the I CARE values

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 30%

1. Participates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover. (EF)
2. Consults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate. (EF)
3. Creates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently. (EF)
4. Meets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. (EF)

SERVICE - 30%

1. Oversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. (EF)
2. Organizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Provides reports to management of needs, issues to be addressed, and all important information necessary to ensure department success. Serves and actively participates on various committees as directed. (EF)
3. Monitors staff security responses to expected and emergent situations. Responds and remains on-site throughout duration, as needed. Supports and educates patients, visitors and HM staff in filing appropriate paperwork associated with security related issues. (EF)
4. Ensures that daily security operations are conducted in accordance with HM security management plan, department policies and procedures. Proactively monitors the environment to ensure the safety and security of not only HM patients, guests, and staff, but all assigned physical property. (EF)
5. Leads and maintains high customer satisfaction while providing the highest level of safety and security to patients, visitors, staff and assets. (EF)

QUALITY/SAFETY - 20%

1. Ensures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. (EF)
2. Uses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions as directed. (EF)
3. Employs a proactive approach in the optimization of positive outcomes by monitoring and improving the department workflow, supporting peer-to-peer accountability, and identifying solutions via collaboration. Role models situational awareness, using teachable moments to improve safety. Participates in investigations as a result of the root cause analysis process as assigned by manager. (EF)
4. Monitors self and ensures employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, inservices, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). (EF)
5. Accurately communicates and/or generates and completes reports by recording occurrences, information, observations, surveillance activities and conducting witness interviews. Prevents loss and damage by reporting irregularities, informing violators of policy and procedures. (EF)
6. Facilitates and participates in training, drills and actual events according to policies and procedures. Responds immediately to all emergency codes and takes action appropriately. (EF)

FINANCE - 10%

1. Assists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. (EF)
2. Manages staffing needs including scheduling, time off requests and time keeping. (EF)
3. Maintains oversight of required security equipment, its purchase or maintenance, to ensure proper functionality. Utilizes and maintains HM and department equipment according to manufacturer specifications. (EF)

GROWTH/INNOVATION - 10%

1. Implements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has actually occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations. (EF)
2. Develops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development Plan (MDP). (EF)
3. Seeks opportunities to identify self developmental needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates MDP on an on-going basis. (EF)
4. Implements actions that promote a workplace safety culture and proactively prevents workplace violence. (EF)
5. Offers innovative solutions through participation in performance improvement projects and activities. Participates and is an active member in various Security/Safety programs and may participate on committees and task forces. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post-secondary education, etc.)

o Associate’s degree preferred

EXPERIENCE REQUIREMENTS

o Five years of experience in a security, military or law enforcement related field, three years’ which demonstrates progressive leadership responsibility

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o Texas Department of Public Safety (DPS) Private Security Registration non-commissioned Security Officer license

o International Association for Healthcare Security & Safety (IAHSS) Basic, Advanced or Supervisor Level Certification within 90 days of hire

o Valid Texas Driver's License, or must obtain Texas Driver’s license within 90 days of hire

o Nonviolent Crisis Intervention (CPI) Certification within 60 days of hire

o American Heart Association Basic Life Support certification preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message

o Demonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization

o Demonstrates leadership qualities and critical thinking through self-direction initiative, effective interpersonal skills, and oral/written communication skills

o Ability to identify and understand issues, problems and opportunities; and recommend solutions

o Ability to work effectively in a fast paced environment

o Demonstrates flexibility and adaptability in the workplace

o Professional handling of exposure to confidential/sensitive information

o Proficient in spreadsheet, word-processing, and presentation software, e.g. Microsoft Office

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs No

Business professional Yes

Other (dept approved) No

On-Call* Yes, as required by entity/department for operational need

*Note that employees may be required to be on-call during emergencies (i.e. Disaster, Severe Weather Event, etc.) regardless of selection above

Travel**

May require travel within Yes

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: _________________________

Houston Methodist Cypress Hospital, scheduled to open in the first quarter of 2025, will be Houston Methodist's ninth hospital and will incorporate the most advanced technology available from the day the doors open. With 100 beds (at our opening; licensed for 276) and a prime location in the heart of the rapidly growing U.S. 290 corridor, the hospital will be equipped with technologically advanced innovations implemented during COVID, many of them designed to make patient communication with physicians, staff and families the very best and most effective in any health care facility. Even though the hospital won't be fully operational until 2025, we have several services and specialties opening in 2024.