JOB SUMMARY

At Houston Methodist, the Lead Rehabilitation Services position is responsible for formal lead responsibilities generally for service line(s), daily operations of shift and/or multiple clinics, as well as functioning as a clinical expert therapist. This position performs patient assessments, develops a plan of care and corresponding treatments across a broad range of diagnoses and acuities or for a specialized service line. The Lead Rehabilitation Services position manages the collection of metrics, analyzes and reports on data, develops best practices, identifies, develops, and leads process and quality improvement initiatives. This position serves as a mentor and resource to all team members to help train and develop others and achieve optimum performance levels for the responsible service line, shift, and/or clinics assigned. The Lead Rehabilitation Services position conducts quality assurance audits of staff performance, provides feedback to management on staff performance and developmental needs, and has responsibility for and provides oversight of patient care delivered by assigned PTs, OTs, SLPs, PTAs, OTAs, and Technicians. This position serves as the liaison between management and staff for routine matters as the primary point of contact for the service line(s), shift, and/or clinics assigned, coordinating activities for the service line, shift and/or assigned clinics, participating in the expansion of services offered, business development, and research.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
• Focuses on patient/customer safety
• Delivers personalized service using HM Service Standards
• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
• Intentionally rounds with patients/customers to ensure their needs are being met
• Involves patients (customers) in shift/handoff reports byenabling their participation in their plan of care as applicable to the given job

• Displays cultural humility, diversity, equity and inclusion principles

• Actively supports the organization vision, fulfills the mission and abides by the I CARE values

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

1. Promotes a positive work environment and leads the team to be dynamic and a focused work unit that actively helps one other to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Role models to team members effective communication skills, assisting in their development of such skills.(EF)
2. Serves as resource to colleagues, physicians and nursing for best therapy practices and education of such. Develops and presents educational and formal training programs. Provides feedback to management on team member performance and conduct. Develops skills of team members and continually assists with improving skills, performance and outcomes. (EF)
3. Serves as preceptor, mentor and resource to other therapists and employees, helping to advance their professional practice at HM, providing guidance with project development, implementation, evaluation, research, and where applicable, publication. Precepts clinical rotations and orients new therapists and staff. Teaches and provides guidance to other therapists, technicians and support staff. (EF)
4. Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Initiates/drives towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability. (EF)

SERVICE - 25%

1. Performs complete and comprehensive evaluation of patients to identify patient’s level of function and to develop the plan of care. Provides education to patients, patient’s family members, and/or caregivers. Consistently evaluates the patient’s comprehension and adapts teaching methods accordingly. (EF)
2. Effectively implements protocols and objectives with team members to result in optimization of staff performance, teamwork, patient safety, and customer service. Establishes and maintains professional relationships, trust and credibility with all on the healthcare team, serving as primary point of contact for physicians for service area, shift and/or specialty. (EF)
3. Serves as liaison between team members, and management, resolving routine matters for the assigned service line(s), shift, and/or clinics. Assists management as needed in daily operations. Drives improvement of department score for patient satisfaction, through role modeling accountability of service standards. (EF)

QUALITY/SAFETY - 25%

1. Assesses patients regularly, monitoring progress towards treatment goals, modifying goals, plan, or program as indicated. Proactively anticipates the complications/limitations associated with certain procedures and addresses for optimum outcomes. Collaborates and communicates with the healthcare team modifications to patient’s treatment plan, progress, and discharge planning. (EF)
2. Oversees the work flow, caseload and patient processes and treatments for assigned team/area, ensuring quality outcomes and the safety of the patient, adjusting activities as applicable. Coordinates activities for the service line(s), shift, and/or clinics; and as requested for the department. (EF)
3. Proactively identifies opportunities for corrective action, leads process improvement providing recommendations, and contributes to meeting department and hospital targets for quality and safety. (EF)
4. Coordinates, monitors and reports on various quality and safety metrics for the practice area and/or department. Develops and implements initiatives to improve the patient experience. (EF)

FINANCE - 15%

1. Monitors the accuracy and completion of documentation of patient education and procedures performed in a timely manner in the patient record. Enters charges for services provided, and performs charges reconciliation, as applicable. (EF)
2. Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed. (EF)

GROWTH/INNOVATION - 15%

1. Leads department projects, programs and hospital committees. Actively participates in and/or leads HM-related and approved hospital/community teaching opportunities, community services and/or functions. (EF)
2. Seeks opportunities to identify self-development needs and takes appropriate action. Pursues opportunities to continually develop as a team lead. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

o Graduate of education program approved by the credentialing body for the required credential(s) indicated below in the Certifications, Licenses and Registrations section.

EXPERIENCE REQUIREMENTS

o Four years of experience as a Speech, Occupational or Physicial Therapist with demonstrated progressive leadership skills

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

o Current Texas licensure as Physical, Occupational or Speech Language Therapist with the Texas Board of Examiners. Compact license acceptable according to current Executive Council of Physical Therapy and Occupational Therapy Examiners (ECPTOTE) requirements

o American Heart Association Basic Life Support (BLS)

o Specialty certification preferred

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

o Demonstrates expertise and mastery of clinical skills and execution thereof in treatments provided and/or for a particular patient population

o Ability to work independently, capable of handling challenging/difficult therapy procedures and patient care situations; demonstrates sound judgment

o Ability to coach and develop strong interpersonal, teamwork, and leadership skills with all levels of the healthcare team

o Exhibits excellent delivery of customer service to all patients, visitors, physicians and co-workers; demonstrates ability to establish and maintain highly effective professional relationships with physicians

o Possesses proficient computer knowledge; operates multiple computer systems and standard Rehabilitation equipment

o Demonstrates professional and technical competence in the selection, evaluation, utilization of treatment plans

o Demonstrates excellent time/project management skills and ability to effectively coordinate efforts and outcomes for the assigned area

SUPPLEMENTAL REQUIREMENTS

Work Attire Yes/No

Uniform No

Scrubs Yes

Business professional No

Other (dept approved) Yes

On-Call* No

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.

Travel**

May require travel within No

Houston Metropolitan area

May require travel outside No

of Houston Metropolitan area

**Travel specifications may vary by department.

Please note any other special considerations to this job: __________________________

Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. Houston Methodist Sugar Land Hospital tied for No. 4 in Houston and No. 6 (three-way tie) in Texas in U.S. News & World Report’s best hospital rankings in 2020. With 316 operating beds, 24 operating rooms and over 2,400 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.