JOB SUMMARY
At Houston Methodist, the Senior Organizational Development (OD) Consultant is responsible for organizational assessment, recommendation, and development of appropriate interventions; implementation of interventions; and follow-up, evaluation and measurement of outcomes in support of the overall business strategy and objectives of Houston Methodist. Interventions fall in the areas of leadership effectiveness, change management, organizational effectiveness (e.g., employee engagement, process mapping, lean principles, etc.) and talent assessment/ succession planning. This position partners with key stakeholders to design and execute improvement plans, focusing particularly at the Director/Executive level.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.
PEOPLE - 30%
SERVICE - 25%
QUALITY/SAFETY - 15%
FINANCE - 10%
GROWTH/INNOVATION - 20%
This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
EDUCATION REQUIREMENTS
o Master’s degree in organizational development, industrial psychology, social work, HR management, or other related field
EXPERIENCE REQUIREMENTS
o Five years of experience in an organizational development role to include training, coaching, and leadership development
o Healthcare experience preferred
o Experience in a formal leadership role preferred
CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
o Vendor certification in assessment tools, such as Birkman, Crucial Conversations, or Change Management (ADKAR) preferred
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
o Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
o Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
o Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
o Ability to multi-task, adapt, and be flexible in the face of changing demands of the department and organization
o Proficiency in PowerPoint, Excel, and other presentation software
o Ability to problem solve
o Excellent customer service and professional communication skills with the ability to remain calm in stressful situations
o Skilled facilitator who can quickly adapt training approaches, tools, and present effectively to all levels of the organization
o Strong project management skills and ability to lead cross functional teams on initiatives
o Strong critical thinking skills to adapt and provide application recommendations to individuals in a variety of roles
o Coaching, counseling abilities and the ability to develop the functional and supervisory skills of others
o Strong knowledge of leadership competencies and techniques for developing competence
o Demonstrated ability to lead change management initiatives based on understanding of established principles and theories
o Comprehensive understanding of the core functions of human resources management and how OD solutions integrate
o Ability to understand and maneuver in the context of multiple cultures and organizational agendas
SUPPLEMENTAL REQUIREMENTS
Work Attire Yes/No
Uniform No
Scrubs No
Business professional Yes
Other (dept approved) Yes
On-Call* No (for Non-Exempt or Exempt jobs)
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Event, etc) regardless of selection above.
Travel**
May require travel within Yes
Houston Metropolitan area
May require travel outside Yes
of Houston Metropolitan area
**Travel specifications may vary by department.
Please note any other special considerations to this job: __________________________
Houston Methodist (HM) is one of the nation’s leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment.
In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services’ consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
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